Returns & Exchanges

At COSWHEEL, we want you to feel confident in your ride, which is why we offer a 14-day return window for unused electric bikes and accessories in their original packaging. Our goal is to ensure every athlete and commuter finds the perfect gear for their journey.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Gear

Safely repack your COSWHEEL product in its original box with all manuals, chargers, and components to ensure it is protected during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at the designated carrier location; please note that return shipping fees may apply.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing